Terms of service

Shipping

Shipment Tracking: Every item includes tracking and signature on delivery as per standard from The Opal Whisperers. Priority postage and independent insurance is available from your checkout for all items and highly recommended.

Shipping costs may vary based on the item’s specifics (e.g., category, postal insurance and/or free shipping). We currently offer free standard shipping worldwide for any item over $350 USD.

For all enquiries regarding priority postage, independent insurance policies or our general terms and conditions please contact us direct.

Possible Shipping Delays

During these unprecedented times our couriers have informed us that there may be delays in services.

We appreciate your understanding and patience; and wish everyone the best of health throughout Covid-19.

Payments

We rely and trust the secure payment gateway offered by world leaders in internet buyer protection, Stripe and Paypal.

For your convenience, we do offer flexible payment options such as bank deposit and are happy to accommodate other options if need be.

If you’re experiencing financial hardship, please see our personalised payment plan options below ----

Disputes

The team at Opal Whisperers are proud to be well known throughout a variety of communities as fair and honest people. Should you have any negatives, complaints or are unhappy at any point during the transaction, please do not hesitate to contact us direct via the contact us tab on the home page and we will do our very best to ensure you’re happy with your purchase.