Shipping Policy

Standard Airmail - International Delivery – FREE on Orders Over $200 AUD

We ship worldwide using Australia Post’s standard airmail service.

Domestic (Australia): 3–5 business days from dispatch

International: 10-14 business days from dispatch

Processing Time: Please usually allow 3–5 business days (AEST) for order processing and preparation before dispatch. This can become 3 - 10 days during busy times before you will receive a tracking number. You will recieve an email during busy times to inform you of this delay.

Tracking:Australia Post tracking is provided after dispatch with free shipping.

Note on Free Postage via Australia Post:

This option offers great value but has limitations. Australia Post normally takes 10–14 working days (excluding any customs holds) to deliver once dispatched.

You will receive your tracking number 3–5 business days after purchase, once your package has left our facility.

What you see in the tracking portal is the same information we can access. We do not provide updates beyond the carrier’s online system.

After your item leaves Australia, you’re welcome to contact your local postal carrier directly for more current updates.

If there’s no movement on the tracking for 30 days from dispatch, only then can we lodge a formal inquiry with Australia Post. Any earlier inquiries will receive this same summary.

For faster delivery and more detailed tracking, please choose paid DHL Express (with optional insurance).

Under AUD $200 Cart (Ship Within Australia)

Standard Airmail    $13
Express Post    $23
DHL Air Freight    $40
5% insurance    Available and recommended

Over AUD $200 Cart (Ship Within Australia)

Standard Airmail    Free
Express Airmail    $10
DHL Air Freight    $40
5% insurance    Available and recommended

Under AUD $200 Cart (International)

Standard Airmail    $25
Express Airmail    $45
DHL Air Freight    $40
5% insurance    Available and recommended

Over AUD $200 Cart (International)

Standard Airmail    Free
Express Airmail    $20
DHL Air Freight    $40
5% insurance    Available and recommended

Upgraded Shipping Options
DHL Express: Fast international delivery with early tracking

Express Airmail (International): Estimated arrival in 4–8 business days

Replacement Insurance: Guarantees full replacement up to 125% of original value

Tracking & Signature
All orders include full tracking and signature on delivery as standard.
Once your package leaves our facility, please monitor the carrier’s portal. For any “On hold” status or further questions, contact your local carrier (USPS, Deutsche Post, etc.) directly using your tracking number.

Delays
Please note that once your order leaves our facility, it’s in the hands of the carrier and customs authorities. Any customs inspections or holds are beyond our control and may delay delivery. Thank you for your patience!

Duties & Customs
International Charges
Import duties, taxes, and local handling fees are the responsibility of the recipient and are not included in the purchase price.

Duties Refunded in Opal Credits – Limited Time Only
Until July 23, 2025, we’ll refund the full value of your import/customs duties in Opal Dollars (store credit). Send proof of payment, and we’ll issue a voucher equal to the amount paid.
Excludes local VAT and third‑party processing fees. Conditions apply.

Lost, Damaged, or Delayed Orders
Need Help? Contact us immediately with your order number and tracking info.

Report Damages: Within 48 hours of delivery, send clear photos and a description.

Replacement Guarantee: If you purchased Replacement Insurance, we provide a replacement up to 125% of the item’s value.

Payments
Credit Card – Fast, encrypted transactions

PayPal – Trusted global payment provider

Bank Deposit– Available upon request

Custom Payment Plans – Afterpay and other tailored options

Disputes & Customer Care
With over 60 years in the opal industry, our reputation is built on trust, heritage, and quality. If something isn’t right, please give us the opportunity to make it right before posting publicly.

Order Cancellations, Refunds & Policy Updates
Cancellations: Orders cannot be cancelled or altered once dispatched.

Policy Updates: We reserve the right to update this policy at any time. All changes will be posted here.

Contact Us
For any questions about shipping, returns, or custom support, please reach out via our Contact Us page. We’re always here to help.

Legal Compliance
Opal Whisperers operates in accordance with Australian consumer laws and the Department of Fair Trading Australia. Your rights are respected in every transaction.