Shipping Policy

Shipping Methods & Delivery Options

Standard Airmail – FREE on Orders Over $100 AUD
We ship worldwide using Australia Post’s standard airmail service.
    •    Domestic (Australia): 3–5 business days from dispatch
    •    International: 6–10 business days from dispatch
    •    Processing Time: Please allow 3–5 business days (AEST) for processing and preparation before dispatch.
    •    Australia Post tracking is provided after dispatch with free shipping.
    •    DHL tracking is available prior to dispatch when this premium option is selected.

Upgraded Shipping Options
    •    DHL Express: Fast international delivery with early tracking
    •    Express Airmail (International): Estimated arrival in 4–8 business days
    •    Replacement Insurance: Available at checkout. If selected, Opal Whisperers guarantees full replacement of your item with one of equal or better quality, up to 125% of its original value.

Tracking & Signature
All orders include full tracking and signature on delivery as standard.

Secure, Eco-Friendly Packaging
Each item is professionally packed using high-quality and sustainable materials wherever possible.

Duties & Customs

International Charges
Import duties, taxes, and local handling fees are the responsibility of the recipient and are not included in the purchase price.

Duties Refunded in Opal Credits – Limited Time Only
Until July 23, 2025, Opal Whisperers will refund the full value of your import/customs duties in Opal Dollars (store credit).
Send us proof of payment, and we’ll issue a voucher equal to the amount paid.
Excludes local VAT and third-party processing fees. Conditions apply.

Lost, Damaged, or Delayed Orders

Need Help? We’re Here.
    •    Contact us immediately with your order number and tracking info for missing, delayed, or misdelivered packages.
    •    Report damaged or incorrect items within 48 hours of delivery and include clear photos and a description.

Replacement Guarantee
If you selected Replacement Insurance, we will provide a replacement of equal or higher value up to 125% of the original price.

Delivery Delays
Unexpected delays may occur during customs clearance or high-volume periods.
If your item is already in your country, we may ask you to contact your local postal dispatcher, as they often have more current information on hand.

Payments

We offer multiple secure and flexible payment methods:
    •    Credit Card – Fast, encrypted transactions
    •    PayPal – Trusted global payment provider
    •    Bank Deposit – Available upon request
    •    Custom Payment Plans – We’re happy to tailor options where needed. In most cases, Afterpay provides an efficient and affordable solution

Disputes & Customer Care

With over 60 years of experience in opal mining, cutting, wholesaling, retailing, exporting, and international tradeshows, our reputation is built on trust, heritage, and quality.

We highly value our five-star reviews and strong standing within the global opal community.

We’re also aware that some unscrupulous competitors use public forums to misrepresent or harm others. If something isn’t right, please give us the chance to make it right before posting publicly.

We’re confident we can turn any concern into a positive outcome, and we thank you for helping us build a supportive and respectful opal industry.

Order Cancellations, Refunds & Policy Updates

Order Cancellations
Orders cannot be cancelled or altered once dispatched. Please review your order carefully before completing checkout.

Policy Updates
We reserve the right to update our Shipping and Refund Policy. All changes will be posted on this page.

Contact Us

For any questions about shipping, returns, exchanges, or custom support, please reach out via our Contact Us page. We’re always here to help.

Legal Compliance
Opal Whisperers aligns closely with the consumer rights and protections outlined by the Department of Fair Trading Australia and operates fully in accordance with Australian consumer laws and regulations. Your rights are respected and upheld in every transaction.