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Standard Airmail Service:
Our standard shipping option uses an efficient airmail service to deliver orders worldwide. Leveraging our preferred rates with the Australian Post, we offer reliable, cost-effective shipping that reaches international addresses.
Delivery Timeframe:
International Airmail: Typically takes around 6–10 business days from dispatch.
Domestic Shipments (if applicable): Delivery times may be shorter for local or domestic orders.
Threshold Benefit:
Enjoy free standard airmail shipping on any total purchase of 300 AUD or more. This promotion is automatically applied during checkout for eligible orders.
For those needing expedited or enhanced shipping options, we offer several upgrades:
Express Airmail for International Customers:
An upgraded service that provides delivery in around 4–8 business days, ideal for customers with time-sensitive orders.
DHL Express:
For certain regions or orders requiring even faster delivery, DHL Express is available. This premium shipping option ensures rapid transit and a reliable delivery experience.
Replacement Insurance:
To safeguard your purchase, we provide an option to include replacement insurance for orders totaling under 5,000 AUD. This insurance covers loss or damage during transit and provides you with peace of mind as your package travels to you.
Order Preparation:
All orders are carefully prepared and packed within 1–2 business days upon confirmation. Please note that during peak periods or public holidays, processing times may be slightly extended.
Dispatch Notification:
Once your order has shipped, you will receive a confirmation email with tracking information, so you can monitor your package’s journey.
Secure Packaging:
Our team takes care to package items securely using quality materials that protect your purchase throughout transit.
Environmental Consideration:
We strive to use eco-friendly packaging materials where possible, aligning our shipping practices with our commitment to the environment.
Customs Clearance:
For international shipments, please be aware that your package may be subject to customs inspections. Any applicable customs duties, taxes, or fees imposed by your country are the responsibility of the recipient and are not included in our shipping charges.
Delays at Customs:
While our shipments are processed promptly, delays may occur at customs beyond our control. We appreciate your understanding if additional transit time is required.
Lost or Stolen Packages:
If you suspect that your package is lost or was delivered to the wrong address, please contact our customer service team immediately with your order and tracking details.
Damaged Items:
Should you receive any damaged or defective items, please notify us within 48 hours of delivery, along with photos and a detailed description of the issue, so we can resolve it promptly.
Replacement Insurance Claims:
For orders with replacement insurance purchased (for totals under 5,000 AUD), we offer assistance in filing claims to ensure that your order is covered in the event of loss or damage.
Customer Service:
Our dedicated support team is available to help with any shipping concerns you may have. Please reach out via our support email or phone number (listed on our Contact page) for prompt assistance.
Cancellation Policy:
Once an order has been processed and dispatched, we are unable to cancel or modify it. We encourage you to review your cart carefully before confirming your purchase.
Policy Changes:
Opal Whisperers reserves the right to update this Shipping Policy at any time. Any significant changes will be communicated on our website, and your continued use of our services constitutes acceptance of any modifications.
At Opal Whisperers, we are dedicated to making your shopping experience as smooth and satisfying as possible. Should you have any questions or need further assistance regarding shipping, do not hesitate to contact us.
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